Frequently Asked Questions

1How can I order a transcript?

You can order transcript services through our online client portal, by downloading order forms from our website or by contacting our Client Services Team on 1300 502 819 or online.

Transcribing services can be performed not only for the legal profession, but for a wide range of industries, including: education, medical, financial and more. For further details, please consult our specific industry pages.

2How much does it cost to use your transcribing service?

Our transcription service rates vary depending on the delivery turnaround and the final word or page count for court transcript or the audio length for non-court transcript. It is impossible to determine the exact cost until after the transcript has been prepared. A cost estimate can be provided prior to placing the order.

3Do I need to pay a deposit?

If you are an account customer, no deposit is required. If you are not an account customer of Spark & Cannon, we require a deposit of 100% of the estimated cost prior to commencing your online transcription service order. If there is a variance between the estimate and the actual cost, either a refund will be issued within 7 days or the remaining balance will be payable after the transcribing service’s completion.

4How quickly can I get my order?

We offer a number of turnaround times for transcript services to best suit your needs. These include progressive, same business day, next business day, standard (2-5 days) and delayed (more than 5 days). If Spark & Cannon is responsible for recording your hearing, we have the ability to upload the audio to our secure audio servers progressively during the hearing, allowing the transcript to be produced as the hearing progresses.

5What are real-time services?

Spark & Cannon's highly skilled stenographers (also known as court reporters) use a shorthand machine to produce transcript that can appear on screens located within the hearing room, soon after the spoken word. Our court reporters are experienced in providing legal and medical transcription services, court stenography, and interview transcription, as well as transcript for private arbitrations and corporate meetings. This real-time service delivers text within seconds of the spoken word. This service is suitable for live captioning and other rapid transcript service requirements.

6How can I upload my audio for transcription?
Our online transcription services allow you to use the client portal of our website to upload your audio file in any digital file format. Simply browse and select your file and click on the upload button.
7What payment methods does Spark & Cannon accept?
Spark & Cannon accepts cash, cheque, direct deposit, Visa, MasterCard and American Express. Payments by credit card attract a surcharge.
8Are stenographers and real-time the same thing?
No. Stenographers, (most typically used in courts), produce transcript using a specialised shorthand machine. Real-time refers to the process by which transcript appears on a screen soon after the spoken word. A stenographer and specialised technology is required to produce real-time transcript. Stenographers may also produce transcript on a delayed basis, for later delivery to the client.
9Where can I find your pricing?
Pricing varies based on turnaround and content. An estimate can be provided online through our client portal or by contacting our Client Service Team.
10Can I order an extract?
Depending on the matter, this may be possible. Please contact our Client Service Team.
11How do you ensure accuracy?
Spark & Cannon transcriptionists go through a rigorous selection process followed by extensive training to a court standard quality. All transcribing services are subject to a quality assurance review before they are delivered.
12What should I do if I haven't received the transcript?
If you haven’t received your transcript within the specified turnaround period, please contact our Client Service Team. We will provide a prompt and courteous investigation into the issue.
13What is the difference between court style and verbatim services?
Verbatim is transcribing audio recordings as they are heard. Court style is tidied up, making it easier to read. "Ums" and "ahs" are removed, for example.
14When there is an interpreter, do you type both languages being spoken?
No. We only transcribe what is spoken in English.