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Order Transcript or Request a Recording Service



Terms of Sale

Terms of Sale Agreement

How to order

If you wish to order transcript or request a recording service, please follow the ordering steps below depending on whether you are an account holder or a new customer.

Account holders

You are an Account holder if you have previously completed a Credit Application Form and have a Trade Account established with Spark & Cannon.

  1. If you are an account holder, and wish to order transcript or request a recording service, please complete the relevant order form and indicate whether you would like to receive an estimate of costs for the service.
Option 1: If you request an estimate of costs:
  1. An estimate of costs will be emailed to you within 1 business day in accordance with the pricing for services provided to you annually
  2. You must agree to the estimate in writing (the transcript order will be placed, and the required turnaround will apply, from the time you email your acceptance of the estimate of costs).
  3. The transcript will be prepared, delivered via email (unless requested otherwise) and invoiced in accordance with the estimate
  4. Payment is to be received by Spark & Cannon within 14 days of your receiving our invoice.

Option 2: If you do not request an estimate of costs:
  1. The transcript order will be placed, and the required turnaround will apply, from the time the receipt of your order form has been confirmed by Spark & Cannon.
  2. The transcript will be prepared, delivered via email (unless requested otherwise) and invoiced in accordance with the annual pricing
  3. Payment is to be received by Spark & Cannon within 14 days of your receiving our invoice
  4. The cost of the transcript will be as per the pricing for services provided to you annually.

New customers

If you are a new customer or do not have a trade account with Spark & Cannon, and wish to order transcript or request a transcription service, please complete the relevant order form.

Option 1: If you would like to apply for a Trade Account with Spark & Cannon:
  1. Please complete the Credit Application Form and return via email to Spark & Cannon
  2. Email confirmation will be provided by Spark & Cannon within 1 business day
  3. Upon approval, please refer to the steps for ordering for 'Account holders' above.

Option 2: If you do not wish to apply for a Trade Account with Spark & Cannon:
  1. Please complete the relevant order form as indicated above
  2. If requested spark & Cannon will provide an estimated cost, verbally, by email or in writing
  3. Please provide written acceptance of the estimate of costs.
  4. An invoice will be generated being 50% deposit of this estimate.
  5. A deposit will be required to commence the order.
  6. Upon receipt of this payment, the transcript will be prepared and an invoice generated (less the deposit previously paid).
  7. Upon payment of the final invoice, the transcript will be delivered via email (unless requested otherwise).

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