Transcription

• Legal transcription
  Suitable for court hearings, affidavits and depositions
• Market research transcription
  Suitable for focus groups, qualitative research, recorded telephone and one-on-one interviews
• Conference transcription
  Suitable for seminars, forums, corporate meetings and presentations
• Interview transcription
  Suitable for police, insurance, workplace investigations and disciplinary hearings

Further information about our transcription services is provided below:

• Turnaround times
  Our transcription services are available at a range of delivery times and prices to meet your requirements:
  
  

  Transcript Order Type
  Same Day Priority	The transcript is delivered by 6pm. The supplied recordings must be received by 10am the same day.
  Next Business Day	The transcript is delivered by 6pm, the next business day following the receipt of the order. The order must be received by 10am.
  Standard	The transcript is delivered by 6pm a maximum of 5 business days following the receipt of the order.
  Delayed	Delivery after 5 or more business days. The transcript is delivered on a non-urgent basis.

  
  Important:
  
  A Same Day service is available subject to resource availability. We will advise upon receipt of your order.
  
  For recordings of greater than 4 hours duration, please contact your nearest office to confirm that we can deliver within the requested turnaround.
  

• Pricing
  Our transcription rates vary depending on the delivery turnaround required and are calculated per folio (100 words transcribed). As a guide, on average 1 hour of recorded interview produces approximately 6,400 words which is equivalent to 64 folios.

• How to order
  If you would like to order transcript, or obtain an estimate of cost, please follow the steps for ordering for account holders and new customers.

  We will contact you within one business day to confirm receipt of your order.

  On confirmation of your order, please organise delivery of your audio and a copy of your order form to your nearest Spark & Cannon office.

• Security and confidentiality
  Spark & Cannon values the requirement for all client records and information to be treated with the highest level of security and confidentiality. Our clients trust our service which is fully backed up by the integrity of our management and staff.

  All employees are required to sign and acknowledge our internal confidential information policy which clearly outlines the protocol in respect of all such material and its appropriate treatment. Throughout our proud 47-year history we have never had a breach of this strict policy.

  Under the requirements of many of our government contracts the majority of our employees also have state and federal police clearances as well as vetted clearances to an in-confidence and highly protected level. At Spark & Cannon the security of records is paramount. Each of our offices is located within a secure building with separate tenancy lockable areas. In addition, all data stored on computers is protected via password access.

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