Frequently Asked Questions
You can order transcript services through our online client portal, by downloading order forms from our website or by contacting our Client Services Team on 1300 502 819 or online.
Transcribing services can be performed not only for the legal profession, but for a wide range of industries, including: education, medical, financial and more. For further details, please consult our specific industry pages.
Our transcription service rates vary depending on the delivery turnaround and the final word or page count for court transcript or the audio length for non-court transcript. It is impossible to determine the exact cost until after the transcript has been prepared. A cost estimate can be provided prior to placing the order.
If you are an account customer, no deposit is required. If you are not an account customer of Spark & Cannon, we require a deposit of 100% of the estimated cost prior to commencing your online transcription service order. If there is a variance between the estimate and the actual cost, either a refund will be issued within 7 days or the remaining balance will be payable after the transcribing service’s completion.
We offer a number of turnaround times for transcript services to best suit your needs. These include progressive, same business day, next business day, standard (2-5 days) and delayed (more than 5 days). If Spark & Cannon is responsible for recording your hearing, we have the ability to upload the audio to our secure audio servers progressively during the hearing, allowing the transcript to be produced as the hearing progresses.
Spark & Cannon's highly skilled stenographers (also known as court reporters) use a shorthand machine to produce transcript that can appear on screens located within the hearing room, soon after the spoken word. Our court reporters are experienced in providing legal and medical transcription services, court stenography, and interview transcription, as well as transcript for private arbitrations and corporate meetings. This real-time service delivers text within seconds of the spoken word. This service is suitable for live captioning and other rapid transcript service requirements.